Privacy policy

at Lume glasses, we value your privacy and are committed to protecting your personal information. ooak eyewear operates this website and acts as the data controller responsible for the collection and processing of personal data described in this policy.

by using our site, you agree to the terms of this privacy policy.

1. information we collect

when you use our site or place an order, we may collect the following information:

name
email address
phone number (optional)
billing and shipping address
payment details (processed securely via shopify payments, stripe, paypal, and klarna)
ip address and browser or device data
purchase history and customer service interactions

we do not store full credit card numbers or sensitive payment information.

2. how we use your information

we use your information to:

process and fulfill orders
send order confirmations and tracking updates
communicate with you regarding your purchase
provide customer support
improve our website and overall shopping experience
send marketing communications (only with your consent)

3. cookies and tracking technologies

we use cookies and similar technologies to:

remember your preferences
analyze website traffic and performance
personalize your shopping experience

you can control or disable cookies through your browser settings. for more information, please review our cookie policy.

4. sharing your information

we only share your personal data with trusted third parties necessary to operate our business, including:

payment service providers (such as shopify payments, stripe, paypal, and klarna)
shipping and logistics partners
email marketing and communication platforms
analytics providers (such as google analytics)

we do not sell or rent your personal information to third parties.

5. your rights

depending on your location, you may have rights under applicable privacy laws such as the gdpr or similar regulations, including:

the right to access your personal data
the right to correct or delete your data
the right to object to or restrict certain data processing
the right to request a copy of your personal data
the right to withdraw consent at any time where applicable

to exercise any of these rights, please contact us at info@lumeglasses.com

6. data retention

we retain personal data only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or provide customer support. once no longer required, data is securely deleted or anonymized.

7. security

we implement appropriate technical and organizational measures to protect your personal data using secure platforms and industry best practices.

however, no method of transmission over the internet or electronic storage is completely secure. we encourage you to protect your account credentials and avoid sharing login information.

8. changes to this privacy policy

we may update this privacy policy from time to time. any changes will be posted on this page and will take effect immediately upon publication.

9. SMS Communications

By providing your phone number and opting into SMS messaging, you consent to receive recurring text messages from Lume regarding promotions, cart reminders, order updates, and other relevant notifications. Message frequency varies. Consent is not a condition of purchase. Standard message and data rates may apply.

Our website uses cookies and plugins to detect when you add products to your cart or browse our site without completing a purchase. This information may be used to send you timely SMS reminders.

We do not sell or share your SMS opt-in or consent status with third parties for their marketing purposes. We only share your phone number and consent information with service providers necessary to deliver SMS messages (such as Klaviyo and wireless carriers). Your information is stored securely and retained only as long as necessary to provide this service.

You may opt out of SMS messages at any time by replying STOP or following the unsubscribe instructions included in each message. For help, reply HELP or contact us at info@lumeglasses.com