Frequently asked questions
How long does shipping take?
Orders are processed within 1-4 business days, and delivery usually takes 7-14 business days depending on your location.
Will I get a tracking number?
Yes! As soon as your order ships, you’ll receive a tracking number to follow your package every step of the way.
What is my guarantee?
All of our glasses come with a 30 day warranty, covering any defects in materials or workmanship, giving you peace of mind with every purchase.
Can I return this?
We want you to be fully satisfied with your purchase! If you’re not happy with your order, you may return it within 14 days of delivery for a full refund, we have a restocking fee of 20% that cover shipping & handling cost.
To be eligible for a return:
The product must be unused, undamaged, and in its original condition as delivered. All original packaging and accessories must be included. Once we receive and inspect your return, we’ll process your refund!
Who can I contact with other questions?
You can reach us at info@lumeglasses.com or through our contact page. We’re happy to help!